Before You Call...
Need Help?
In order to better serve your needs, it would be helpful to collect some basic information prior to contacting us. Most of the information will be located either on a plate fastened to your old Filton® unit or else easily identified by visual inspection. The useful information includes:
- Rotary Union Model type i.e. Rotary R.E. Union
- Part number i.e. 16663
- Serial number - generally identified either by a combination of two letters followed by four numbers or four numbers followed by a single letter i.e. ZN5631
- Nominal size
- Direction of rotation - if there is a groove in the spindle, it is a left-hand thread
Other information that is helpful, especially when trying to select a suitable model or when troubleshooting during times of maintenance or unit failure, include:
- Type of fluid, flow rate, pressure, temperature
- Ambient temperature
- Rotational speed
- Working cycle
- Any unusual conditions i.e. exposure to harsh environments, etc.
